Why join International Personal Finance?

At IPF, our purpose is to build a better world through financial inclusion, and we play a crucial role in society helping people who are often financially excluded to access simple, personal, and affordable finance and a variety of great value home, medical and life insurance to help them and their families.

If you work for us, you’ll be joining a truly international team of 22,000 people working in 9 countries, and across 3 continents, who are driven to build a better world for our customers.

Our culture is focused on doing what’s right for our customers, colleagues, and communities.

IPF can offer you a vibrant and fast-moving environment with a continuous and stimulating pipeline of business change. We support a complex technology landscape within a cutting-edge cloud ecosystem where you will directly and positively influence its evolution and enhancement.

About the role

Your role serves as the central management point for the UX/UI backlog across EHC markets. You will defining and prioritizing UX/UI developments for websites and mobile applications, ensuring efforts are aligned with high business strategy, and eliminating pain points at digital touchpoints to drive revenue. You'll leverage customer insights, brand identity, and design principles, while managing relationships with ContentSquare and leading a team of UX/UI analysts. You will collaborate with business, marketing, and local stakeholders, what is crucial to align on UX/UI needs and expectations on local markets.

Your responsibilities:

• Implement, maintain and update the UX/UI backlog across European markets,
• Define and prioritize UX/UI developments based on business impact, customer pain points, and strategic goals,
• Ensure UX/UI initiatives align with broader business and digital strategy,
• Work closely with marketing, product, and business teams to integrate UX/UI into the overall roadmap,
• Ensure consistency in UX/UI across different digital touchpoints (web & mobile),
• Analyze customer behavior, feedback, and pain points using tools like ContentSquare, Google Analytics, and user testing (AB testing),
• Work closely with regional and local teams to align UX/UI needs,
• Provide guidance on best practices, methodologies, and design principles,
• Manage the relationship with ContentSquare, ensuring the tool is effectively used to drive insights.

Our requirements:

• Experience 5+ years in UX research/design, with a strong portfolio in user-centered digital interfaces, ideally in financial services,
• Proficiency in UX tools (e.g., ContentSquare, Figma, Hotjar, Optimal Workshop),
• Experience synthesizing UX research, analytics, and customer insights,
• Strong project management experience in Agile/Scrum,
• Proven track record of initiating and facilitating change,
• Solid experience in operating with senior & executive level.

What can we offer you?

The culture at IPF is driven by our shared values. People are put first; we access differences and encourage individuality. Due to our flat business structure, we enjoy collaborating.

• Professional growth - Join a dynamic team dedicated to continuous learning and development, with opportunities to lead and innovate;
• Meaningful work - Contribute to shaping a sustainable future and making a real difference.

• Performance based annual bonus;
• business car or car compensation;
• cafeteria, life insurance;
• corporate health programme;
• flexible work;
• home office 3 times weekly;
• global and regional teamwork;
  
• stable background (local and international presence);
• laptop, mobile;
• professional, modern work environment