Why join International Personal Finance?

At IPF, our purpose is to build a better world through financial inclusion, and we play a crucial role in society helping people who are often financially excluded to access simple, personal, and affordable finance and a variety of great value home, medical and life insurance to help them and their families.

If you work for us, you’ll be joining a truly international team of 22,000 people working in 9 countries, and across 3 continents, who are driven to build a better world for our customers.

Our culture is focused on doing what’s right for our customers, colleagues, and communities.

IPF can offer you a vibrant and fast-moving environment with a continuous and stimulating pipeline of business change.

The Process Architect will lead process analysis to identify business challenges and align core processes across EHC markets. You'll develop standardized EU-level business processes, considering local variances and legal requirements. Key tasks include creating process maps, conducting workshops, and assessing the impact of changes on short- and long-term business operations.You'll establish a Target Operating Model, ensure processes meet business needs using Lean/Six Sigma, and collaborate with stakeholders across multiple teams. Additionally, you'll mentor local teams, ensure compliance with standards, and manage any process governance gaps.

Key Responsibilities:

• Manage a project team across EU markets to standardize and optimize sales and service processes for better business results,
• Conduct process analyses, design new processes, and evaluate fit-gap for improvements,
• Ensure all customer-relevant sales processes align with the Target Operating Model (E2E model) using Lean/Six Sigma methodologies,
• Identify and recommend continuous improvement opportunities by assessing change impacts with key stakeholders,
• Measure and monitor customer-relevant processes to ensure performance and apply appropriate KPI metrics,
• Collaborate with Change Management Teams and Project Management Office to implement global processes and remove barriers,
• Introduce process innovations to drive performance, profitability, and business objective achievement.

Our Requirements:

• Proven experience in process design and optimization, ideally with Lean/Six Sigma certification,
• Strong understanding of EU markets and local business variations,
• Excellent project management and team leadership skills, especially in multinational environments,
• Ability to conduct detailed process analyses and produce impactful process improvement proposals,
• Experience in working with cross-functional teams and managing stakeholder relationships,
• Familiarity with end-to-end process governance and KPI metrics application,
• Strong communication and facilitation skills, capable of running workshops and delivering solutions.

We can offer you:

• Professional development opportunities;
• opportunity to have a performance based annual bonus;
• home office 3 times weekly;
• flexible work;
• cafeteria, life insurance;
• health insurance service;
• laptop, mobile;
• stable background with local and international presence;
• global and regional teamwork;
• training and development opportunities;
• you can work in a modern work environment;
• be part of a company committed to build the better world through financial inclusion.